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Valid Salesforce ADX261 Questions - Prepare Effectively For Exam

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Salesforce ADX261 Exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. ADX261 exam is proctored and can be taken either onsite or online. You need to score a minimum of 68% to pass the exam and earn the certification. Administer and Maintain Service Cloud certification is valid for two years, after which you need to pass a maintenance exam to keep your credential active.

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Almost everyone is trying to get Administer and Maintain Service Cloud (ADX261) certification to update their CV or get the desired job. Nowadays, everyone is interested in taking the Administer and Maintain Service Cloud (ADX261) exam because it has multiple benefits for the future. Every candidate faces just one problem, and that is not getting updated Administer and Maintain Service Cloud (ADX261) practice questions.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q72-Q77):

NEW QUESTION # 72
Universal Containers (UC) is planning to use Service Cloud Messaging to send SMS messages to customers. Messages are always between 175 and 255 characters.
What should the consultant recommend that UC use for messaging?

A. SMS Long Code
B. SMS Short Code
C. SMS Enhanced

Answer: A

Explanation:
For sending SMS messages between 175 and 255 characters, using SMS Long Code is recommended. Long Codes are standard telephone numbers used for longer text message communications, suitable for more detailed SMS interactions with customers while providing a more personalized experience.

NEW QUESTION # 73
Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?

A. Migrate parent cases first.
B. Migrate parent and child cases together.
C. Migrate child cases first.

Answer: B

Explanation:
When migrating from a legacy case management system to Salesforce, it's essential to retain the existing parent-child relationships between cases. Migrating parent and child cases together ensures that these relationships are preserved in the new system. This approach requires careful planning and mapping of case relationships during the migration process to maintain the hierarchical structure of cases, ensuring continuity and integrity of case management practices in Salesforce.

NEW QUESTION # 74
to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case record page.

A. Add the knowledge related list to the case record page
B. Add knowledge component to case record page
C. Add knowledge data categories to each case
D. Add the knowledge tab to the service console

Answer: B

NEW QUESTION # 75
The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center.
Which analytics solution should the consultant recommend?

A. Case report grouped by Call Center
B. Dynamic Dashboard grouped by Call Center
C. Case History report grouped by Call Center

Answer: B

Explanation:
A Dynamic Dashboard enables personalized data visualization for each viewer based on their Salesforce role or user specifics. For tracking first-call resolution by call center, a Dynamic Dashboard can be configured to display monthly historical metrics relevant to each call center. This approach allows the support manager to view data specific to each call center, ensuring the metrics are accurate and tailored to the manager's needs for analysis and decision-making.

NEW QUESTION # 76
Universal Containers has a well-defined support process for cases which includes the following statuses:
* New
* Assigned
* In Progress
* Waiting On Customer
* Closed
The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.
Which report type should the consultant consider when collecting data for the support manager?

A. Cases with Milestones
B. Case History
C. Case Lifecycle

Answer: B

NEW QUESTION # 77
......

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